Frequently Asked Questions
Ordering & Payment
Do you offer Cash on Delivery (COD)?
Yes. You can pay in cash when your order is delivered to your doorstep, anywhere in Pakistan.
What payment methods do you accept?
We accept Cash on Delivery nationwide, plus bank transfer and mobile wallet (JazzCash / Easypaisa) for advance payment. Message us on WhatsApp for details.
Is online checkout secure?
Yes. Checkout is fully encrypted and secured by Shopify, one of the world's most trusted e-commerce platforms.
Delivery
How long does delivery take?
Orders are typically delivered within 2–5 working days depending on your city. Major cities usually receive orders faster.
Do you deliver to my city?
Yes — we deliver to all cities and towns across Pakistan through trusted courier partners.
How much is shipping?
Shipping charges are shown at checkout based on your location. We often run free-delivery promotions — check the homepage banner.
Products & Setup
Are these cameras genuine Yoosee?
Yes, 100% authentic Yoosee cameras with full functionality and warranty.
Do the cameras need WiFi?
Most models connect via WiFi. Our 4G & Solar models (like the B20) work on a mobile SIM with no WiFi needed — perfect for farms, plots and remote areas.
How do I set up my camera?
Setup takes just a few minutes using the free Yoosee app. Each camera includes instructions, and our team will guide you step-by-step over WhatsApp if needed.
Can I view my camera from my phone?
Yes. You can watch live footage from anywhere in the world through the Yoosee app on your smartphone.
Do the cameras record at night?
Yes, all cameras include night vision. Many models offer full-colour night vision.
Do I need a memory card?
Cameras support microSD cards for local recording (sold separately) and also offer cloud storage options.
Warranty & Returns
Is there a warranty?
Yes, every camera includes a warranty against manufacturing defects. See our Return & Refund Policy for details.
What if my camera arrives faulty?
Contact us within 7 days with a short video of the issue and we'll arrange a replacement or repair under warranty.
Still have a question? Message us on WhatsApp and we'll reply quickly.