Return & Refund Policy
Your satisfaction and trust matter to us. This policy explains how returns, replacements and refunds work at Yoosee Store.
7-Day Return Window
You may request a return or replacement within 7 days of receiving your order if the product is defective, damaged in transit, or not as described.
Conditions for Return
- The item must be in its original condition with all accessories, packaging and box intact.
- A short unboxing/issue video is required for defective or damaged claims (this helps us process your claim quickly).
- Return requests must be raised within 7 days of delivery.
Warranty Claims
Every Yoosee camera includes a warranty against manufacturing defects. If your camera develops a fault covered under warranty, contact us and we'll arrange a repair or replacement per the warranty terms.
Non-Returnable Situations
- Physical damage caused by misuse, drops, water exposure beyond the camera's rating, or incorrect installation.
- Products returned without original packaging and accessories.
- Change-of-mind returns on opened/used items (unopened items may be eligible — contact us).
Refunds
Where a refund is approved, it is processed within 3–7 working days after we receive and inspect the returned item. Refunds are issued via your original payment method or bank/mobile-wallet transfer for COD orders. Original shipping charges are non-refundable unless the return is due to our error.
How to Start a Return
Message us on WhatsApp or email alhaseebelectronicss@gmail.com with your order number and a photo/video of the issue. Our team will guide you through the next steps.